We want you to be completely satisfied with your purchase from LeatherHubz. If for any reason you are not satisfied, we offer a hassle-free return and exchange policy. Items must be returned within 30 days of purchase, unused and in their original packaging, for a full refund or exchange. Please contact us at contact@leatherhubz.com to initiate a return or exchange process. Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part. Refunds will be processed within 5-7 business days of receiving the returned items.